About Us

Professional, Friendly & Energetic Estate Agent

We think nationally. We act locally and regionally

J W & SONS are established independent estate agents with hands-on approach delivering professional and efficient service covering Acton, Ealing, Chiswick, Shepherds Bush and Hammersmith. We are specialising in residential sales, lettings and property management. We are dedicated to maximizing property asset value for our clients. * We quickly adapt to the diversity of individual investors and markets through our industry expertise and steady commitment to service. * Our goal is to make our clients' property transactions as smooth, efficient and effective as possible. * Our fees to landlords are very simple and designed to help with cash flow for our clients. * We have grown by word of mouth referrals and recommendations from our satisfied clients.

J W & SONS are member of ARLA and ensure our staff are trained to the highest level providing quality in service. We are offering virtual & face to face valuations and viewings. We are open until late in the evening for viewings and Saturday viewings are conducted by full time staff not part time as in other agencies.

As regulated members of ARLA this means that any monies we hold on your behalf is insured by these regulatory bodies. This gives you peace of mind and financial protection with the knowledge that your money will always be safe in our hands under the ARLA Client Money Protection Scheme.

We are member of The Property Ombudsman (TPO) for Sales and Lettings therefore subscribe to TPO's Codes of Practice. This government approved independent redress scheme gives consumers additional protection beyond that required by law.

Client accounting report | Company obligation

Members who are a Principal, Partner or Director of a property company that handles client money or entrusts the handling of its client’s money to an unnamed Client Accounting Service Provider (CASP) must have their client account inspected.

Accounts are inspected through supplying an Accountant’s Report completed by a chartered/certified accountant or through The Letting Partnership’s HealthCheck.

Please follow the link for more information:
https://www.propertymark.co.uk/professional-standards/rules.html

We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.

Should you wish to make a formal complaint about any aspect of J W & SONS’s service, which you are unable to resolve with the negotiator involved or the branch/department manager, you should write to the Branch Manager J W & SONS Estate Agents Ltd 183 – 189 The Vale W3 7RW. This complaint will be acknowledged within three working days of receipt and an investigation undertaken.

A formal written outcome of the investigation will be sent to you within 15 working days. If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff. The same limits will apply. Following the investigation, you will receive a written statement of our final view. This will include any offer made. The letter will also confirm that you are entitled, if dissatisfied, to refer the matter to the Ombudsman for a review within 12 months. J W & SONS is a member of the Property Ombudsman.

The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
admin@tpos.co.uk
www.tpos.co.uk

If you are still not satisfied after the last stage of the in-house complaint procedure (or more than 8 weeks has elapsed since the complaint was first made) you can request an independent review from The Property Ombudsman without charge. The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.